IT/GIS Assistant Director
- Full-Time
- Posted: April 9, 2025
- Closes: April 21, 2025 at 4:30 pm
- Status: Exempt
- Salary Range: $75,000 to $80,000
- Hours: Monday - Friday 8 am - 4:30 pm; must be able to work all shifts, days, and locations. Emergency call-in hours as needed.
Job Summary
The IT/GIS Assistant Director is responsible for providing IT support, overseeing the county’s Geographic Information System (GIS), and assisting the IT/GIS Director in managing information technology operations. This position serves as the primary contact for IT Help Desk support, website maintenance, and GIS development, while also supporting the IT/GIS Director with broader county-wide IT initiatives, cybersecurity, disaster recovery, and strategic IT planning.
Job Duties
GIS Functions
• Plan, direct, implement, and manage the county’s GIS operations, ensuring the system is up to date and effective
• Develop and maintain GIS data, including aerial photography, survey notes, maps, and reports
• Build and maintain GIS databases and establish links between various databases such as Beacon, Vision, and Vanguard
• Provide GIS software support, troubleshooting, and training to end users
• Assist county officials and the public with GIS-related requests, ensuring map accuracy and usability
• Support the county’s internal and web-based software systems
• Supervise, train, and evaluate GIS personnel as needed
• Manage and plan licensing needs and costs
• Manage GPS infrastructure and data collection
IT Administration & Strategic Planning
• Assist in developing and implementing IT policies, objectives, and county-wide technology strategies
• Assist in working with county departments to assess IT and GIS needs, providing recommendations for future technology implementations
• Assist in maintaining records of software licenses, hardware assets, and maintenance agreements
• Assist in the development and implementation of a robust disaster recovery and continuity of operations (COOP) plans
• Assist in budget planning, procurement of IT-related services and equipment, and ensuring compliance with county policies and vendor contracts
• Assist in management of servers and virtualized environments
• Assist with supervising, training, and evaluating IT personnel as needed
IT Help Desk & Technical Support
• Provide Tier 2 IT Help Desk support to end users, troubleshooting software, hardware, and network issues
• Provide Tier 1 IT Help Desk training and support to IT helpdesk staff as needed
• Support various IT systems, including telecommunications, surveillance, door access systems, environmental monitoring systems, software licensing, and technology asset management
• Monitor and maintain IT service delivery efficiency, assessing workload and troubleshooting IT-related issues
• Offer cybersecurity training and education to county employees
• Support various IT systems, including telecommunications, software licensing, and technology asset management
• May require on-call and after-hours work as needed for IT emergencies and projects
Website & Digital Communication Management
• First point of contact for maintaining and updating the county’s website and GIS-related online platforms
• Assist in upgrading website architecture and ensuring accessibility, security, and functionality
• Assist in managing digital communication efforts, including updating county-wide notification systems and social media platforms
Job Qualifications
• Degree in Geographic Information Systems (GIS), Information Technology, Computer Science, or a related field, OR a minimum of four years of equivalent experience
• Experience with GIS mapping software, this includes but is not limited to ArcGIS Desktop, ArcGIS Enterprise, and ArcGIS Online
• Experience with IT Help Desk support, cybersecurity best practices, and network troubleshooting
• Experience with Office 365 administration, backup management software, firewall rules and network troubleshooting
• Any equivalent combination of education, training, and experience that demonstrates the ability to perform the essential job function
• Valid driver’s license.
• Relevant IT or GIS certifications (preferred but not required)
