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Frequently Asked Questions

Q.

What services does the CROSS MHDS Region provide?

A.

County Rural Offices of Social Services (CROSS Region) provides resource referral and care coordination as well as financial support for eligible mental health and disability service programs to individuals in South Central Iowa.

Q.

How can I get a caseworker?

A.

Please contact one of our service departments that would best assist your situation with the contact information below.

Client Services

Mary DeLong
[email protected]
100 S Main
Osceola, IA 50213
T: 641-414-2968
F: 641-342-1592

Jail Re-Entry Services

Tiffany Hopkins
[email protected]
2003 North Lincoln
PO Box 627
Knoxville, IA 50138
T: (641) 828-2238 ext. 3869
Cell: (641) 218-1722
F: 1-888-434-1890

Children’s Services

Rachel Cecil

[email protected]
2003 North Lincoln
PO Box 627
Knoxville, IA 50138
T: 641-828-2238 ext. 3870
F: 1-888-434-1890

Q.

Where can I access information about community services and supports?

A.

Please visit our website or the Iowa MHDS website.

Q.

How can I apply for food stamps AND/OR Medicaid?

A.

You can apply for food stamps and Medicaid on their website. You can call also call 1-855-944-3663 to apply for food stamps over the phone.

Q.

What is the Community Health Centers of Southern Iowa (CHCSI) Access Center?

A.

Please visit their website for more information.

Q.

Where is the Access Center located?

A.

Community Health Centers of Southern Iowa Access Center
219 West Washington St.
Osceola, IA
T: (641)342-1742
F: (515)608-4692
Peer Hotline: 1-800-708-5129

Q.

What services does the CHCSI Access Center provide?

A.

Court-ordered evaluations, mobile crisis, observation, peer support, crisis stabilization, and subacute.

Q.

What is the CROSS ACT (Assertive Community Treatment) Program offered through Resources for Human Development?

A.

 Please visit their website for more information.

Q.

What is the process to receive CROSS ACT services?

A.

Please contact the Program Director:

Cara Kelley
[email protected]
1514 N. Lincoln Unit A
Knoxville, IA 50138
T: (641) 632-2678
F: (641) 632-2681

Map · Marion County CROSS Mental Health and Disability Services

2003 N Lincoln St · Knoxville, IA 50138